1sbet FAQ — Answers to All Your Questions

No. Only one account is allowed per person. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and all bonuses forfeited.

KYC verification is required for withdrawals. Upload a photo of your national ID or passport and verification is typically completed within 24 hours.

Yes. You can request a mobile number or email change from your profile settings. For security purposes, the change will need to be verified via OTP.

Yes. Responsible Gaming You can request a temporary suspension or permanent closure of your account directly from the page.

The minimum deposit varies by payment method. For bKash and Nagad, it typically starts from ৳300 BDT. Check the cashier page for the latest information.

Deposits via bKash and Nagad are usually instant. Bank transfers may take 1–3 business days. If your account balance hasn't updated after a deposit, please contact support.

1sbet does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own charges.

The minimum withdrawal is generally ৳500 BDT. Maximum limits vary by method and account tier. VIP members enjoy higher withdrawal limits.

First, make sure your KYC verification is complete. Then check whether you've met the wagering requirements for your bonus. If the issue persists, reach out to our live chat support.

In some cases, withdrawals must be made through the same method used for the deposit. For full details Financial Transactions Visit the page or contact our support team.

Wagering requirements mean you need to place bets a certain number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 BDT bonus means you must wager ৳10,000 BDT in total. Each bonus has its own terms Bonus Full details are available on the page.

Enter your promo code in the designated field during registration or deposit. If the code has expired or is incorrect, the bonus will not be applied.

A portion of your net losses or losing bets is returned to you as cashback over a set period. Cashback is typically paid out weekly and credited directly to your account.

Once a bet is confirmed, it generally cannot be cancelled. However, some betting markets offer a "Cash Out" feature that lets you partially or fully settle your bet while the match is in progress.

If a match is fully cancelled, your entire stake is typically refunded. Rules may differ for partial cancellations.

Pre-match betting must be placed before a match begins. Live betting lets you wager at real-time odds while the match is in progress — making it far more exciting. For live betting tips Betting Tips View the page.

Go to "Security" in your profile settings and enable 2FA. You'll receive an OTP on your mobile each time you log in.

Change your password immediately and notify our support team via live chat. They will lock the account and launch an investigation.

VIP members enjoy higher withdrawal limits, a dedicated account manager, exclusive cashback rates, and access to special tournaments.

Points may expire if there is no betting activity within a specified period. To check point validity and terms VIP View the page.